Centrelink Contact – Phone Numbers & Opening Hours

Centrelink phone numbers and business hoursNot all financial matters require a loan, and in many cases, borrowing money can put you in a worse financial situation.
The government and many not-for-profits provide a range of financial assistance such as professional advice, grants and benefits, which can be used as alternatives to loans.

The following is a quick guide of popular Centrelink phone numbers, business opening hours, website links for Centrelink Online Services and to enquire on commonly used benefits.

BasicsCard
1800 057 111
24/7
Balance enquiry

BasicsCard
1800 132 594
Mon/Fri  8am – 5pm
Income ManagementBasicsCard enquiries

Bereavement
132 300
Mon/Fri  8am – 5pm
Bereavement AssistanceWidow B Pension

Bereavement
132 850
Mon/Fri  8am – 5pm
Widow Allowance

Centrelink debt
1800 076 072
Mon/Fri  8am – 5pm
Repayment of a Centrelink debt

Centrelink loan options
Centrelink loans
Advanced payments – 136 240
Good Shepard

Carers
132 717
Mon/Fri  8am – 5pm
Carer paymentCarer allowance

Families
136 150
Mon/Fri  8am – 5pm
Family Tax BenefitChild Care BenefitParenting PaymentDouble Orphan PensionBaby Bonus

Financial Information Service
132 300
Mon/Fri  8am – 5pm
Information on financial issues

Job Seekers – Newstart
132 850
Mon/Fri  8am – 5pm
Newstart Allowance (22 years of age and over)Special Benefit

Job Seekers – Youth Allowance
132 490
Mon/Fri  8am – 5pm
Youth Allowance – job seeker (under 22 years of age)

Job Seekers – JET
136 150
Mon/Fri  8am – 5pm
Jobs, Education and Training (JET)

Seniors/Pensioners
132 300
Mon/Fri  8am – 5pm
Age PensionCommonwealth Seniors Health CardPensioner concession cards

People with Disability
132 717
Mon/Fri  8am – 5pm
Disability Support PensionMobility AllowanceSickness allowance

Students
132 490
Mon/Fri  8am – 5pm
AustudyLow Income Health Care CardPensioner Education Supplement

Medicare
132 011
24/7
Medicare general enquiries

For a full list of Centrelink phone numbers and online logins and services, visit the Department of Human Services.

This Post Has 12 Comments

  1. Need help I’m 42 trying to work but my family comes first I’m sober 4 years June 7 and Mary pou is using my boys as weapon I don’t want my boys going down the way my daughter did please help me I’ve tried but if I keep trying I might be in jail please I’m very sick my boys are my life anyone please

    1. Brother find out what you want to work as trade job etc. And do what you have to. To get the job. White cards. Tickets. Etc. Its not hard man you can do this.

  2. Im in rent arears of 1600 due to late payment from centerlink are there any other options i could go to for help so i can pay my rent o cant afford to be kickd out since i have a 6yr old boy an a new born can somebody out there know any options i can go to?

    1. You dont say what state you are in but if you contact your local tenents advice service, they can help you negotiate with your landlord about your rental arrears, if you get served with a notice to leave your rental property they can help you as well. But contact them now dont wait til you are kicked out. In NSW its
      http://www.tenants.org.au/need-advice
      In other states contact your nearest community legal centre to find out who can help with tenancy advice. Good Luck

  3. I am in Qld & also very late with rent due to a long bout of pneumonia & complications after. Does anyone know where to go for advice? Thanks

  4. been sitting waiting for someone @ centrelink to answer the phone 56mins so far and the most boring music almost puts you to sleep

  5. …For over an hr on the phone to find a proper ph nr or email address, numbers given or printed are old or wrong, recorded messages are long and getting no were, – even for appointments got a wrong number…., can someone please fix this situation !

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